Gridnetworks FAQ - HD Quality, Full Screen Television over the Web
What's Gridnetworks?
Introducing GridCasting: GridNetworks' high quality, high definition service that is Powering Internet Television. Entertainment and media companies now have an expert service partner for best-quality Internet television distribution. Whether to the computer or full-sized living room screen, GridCasting sets a new standard for highest quality of user experience and lowest cost of distribution. (www.gridnetworks.com)
SEE HOW IT WORKS
Viewer Support
Welcome to the GridNetworks Support Center. Here are a few helpful hints if you are having any trouble viewing content from one of our customers. You should also check with the content provider directly (the place where you selected the programming to watch) for assistance.
Video Help
Why do I need to download something?
A television experience on the Internet? That can’t be! But it’s true. You can experience full-screen HD quality video on the Internet by using the GridCast Connector, which is endorsed by the vendor of the video you are about to watch. It’s a one-time install and the connector enables the delivery of full-screen HD quality video without re-buffering or jittery playback.
Once downloaded and installed you can enjoy full-screen HD quality video from any site that uses the GridCast Connector. 100% spyware, adware, malware and virus free.
System Requirements
We recommend the following minimum system requirements in order to enjoy the best possible Internet Television experience.
For PC Users
* 32-bit Windows XP SP2 or Vista with all current updates applied
* Pentium III or better processor
* At least 256MB of RAM (1GB or more recommended)
For Mac OS X Users
* Mac OS X 10.4 (Tiger) or above
* At least 256MB of RAM (1GB or more recommended)
* G4 or higher processor
* Flip4Mac (free download) is necessary to watch Windows Media content (http://www.flip4mac.com/wmv_download.htm)
Other Requirements
* Internet Explorer 6 or higher or Firefox/Mozilla 1.5 or 2.0
* Windows Media plug-in (free download) for Firefox/Mozilla might be required (http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx)
* Broadband/high speed Internet connection (DSL or Cable) with a download speed of at least 800kbps and a recommended speed of at least 2Mbps (check your speed here: http://www.speakeasy.net/speedtest)
* Current Windows Media or Flash players
Browser Settings
JavaScript needs to be enabled. There are different steps depending on your browser of choice:
Internet Explorer 6
1. Choose Internet Options from the Tools dropdown menu
2. Click Security
3. Click the Custom Level button
4. Scroll down and click the Enable button under Active Scripting
5. Click OK
6. You may need to restart Internet Explorer
Internet Explorer 7
1. Choose Internet Options from the Tools dropdown menu
2. Click Security
3. Click the Custom Level button
4. Scroll down and click the Enable button under Active Scripting and Scripting of Java Applets
5. Click Ok and then Yes again on any confirmation prompts
6. Click Ok
7. You may need to restart Internet Explorer
Firefox 2
1. Choose Options from the Tools menu
2. Click the Content button
3. Check the box next to Enable JavaScript
4. Click Ok
5. Restart Firefox
Safari 2 and 3
1. Choose Preferences from the Safari menu
2. Click the Security button
3. Check the box next to Enable JavaScript
4. Close the Preferences window
5. Reload the page
FAQ
Q: Why does my video playback become slow or jittery?
A: This happens in extreme cases of bandwidth fluctuation or processor load. If your Internet connection speed is below the minimum required for a certain video for too long, you may experience times of slow or jittery playback. You can also review Windows Task Manager to see if another process on your computer is causing a high load on your CPU.
Q: Why doesn’t Windows Media video play in Firefox or some of the controls don't work as expected?
A: You may need to install the latest Windows Media plug-in for Firefox. http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx.
Q: What am I downloading and installing?
A: The GridCast Connector is media software which provides full-screen HD quality video streaming to viewers. It does this by orchestrating the delivery of content from multiple sources and then compiling them together in the right order so you can view them.
The connector also supports delivery of content from other viewers who may have watched the same thing or have the same content as you are watching. Rest assured, the connector shouldn’t slow down your machine’s performance and the software is 100% spyware, adware, malware and virus free.
Q: Why am I seeing pixilated video?
A: The video was prepared in lower quality in order to support slower broadband connections.
Uninstalling the GridCast ConnectorSimply use Add/Remove programs from within Windows to remove the software (Programs and Features in Vista)
1. Choose Control Panel from the Start menu
2. Choose Add or Remove Programs (or Programs and Features in Vista)
3. Select Gridcast
4. Click Remove
5. Follow any on screen instructions
Contacting Support
If you have further questions after reviewing this FAQ, simply visit our contact page. Please include as much information as possible and at a minimum which piece of content you were viewing, browser type, operating system, and a way to contact you back.
(source www.gridnetworks.com)
Download and Install GridCasting in Windows XP
You're moments away from viewing stunning, full-screen HD quality Internet Television. The GridCast Connector is safe to install and doesn't contain any adware, spyware, or malware of any kind. It does contain the power to enable you to stream Internet Television from a growing set of publishers and content owners.
Click the Install button below to begin the download and installation process.
